The Sr. Technical Consultant for our Energy & Utility vertical leads and supports sales and implementation activities for utility programs related to residential and commercial EV charging station (EVSE) installations and operations.
Responsibilities include: technical scoping of programs to support sales and RFP responses, advising customers in the planning and installation of EVSE, the provisioning and set-up of the enterprise software and applications, training on the use and administration, and troubleshooting issues.
The Sr. Technical Consultant works under the direction of the Director of Client Services.

Responsibilities:

Sales Support and Program Scoping
● Provide technical information for RFPs to support the Sales organization
● Support pre-sales activities and software demonstrations
● Develop Marketing Requirements Documents (MRDs) to capture specific business requirements and technical specification for Product Management
● Scope utility program and complete technical details related to Statements of Work

Implementation Leadership & Support
● Assist customers in the Installation and provisioning of EV charging solutions by clearly understanding their requirements and matching to our platform capabilities and best practices
● Plan and track program activities and provide regular internal and customer status reports
● Work with Services operations to support back-end processes and automation
● Support technical issues related to program marketing or reseller processes as required to support delivery
● Support project logistics such as shipping process and troubleshoot issues as needed
● Assist customers in their software set-up

Training & Troubleshooting
● Train Site Administrators on JuiceNet Enterprise & Utilities Dashboard with user guide to ensure understanding of available tools
● Provide Level 2 & 3 support as needed
● Coordinate level 3 issues with engineering and product management as required, providing regular documentation and status
● Provide regular and frequent communication to customers regarding installations and outstanding actions or tasks.
● Coordinate internal activities across departments, escalate as required to ensure timely response and action

Other activities
● Identify opportunities to increase product footprint within the account
● Support testing activities: script documentation and testing to represent the view of the customer internally
● Capture uses cases as require for product development
● Provide input to the Product Development team to improve usability of the software, and reduce time and cost to implement
● Provide leadership and support of early adopter programs with PM

Qualifications:


Skills & Knowledge

● Strong understanding of utility related technologies e.g. meter data, billing, etc.
● Excellent problem-solving and organizational skills
● Understanding of software development lifecycle and quality assurance processes, e.g. testing
● Consulting skills: listening, asking effective questions, setting and managing expectations, and focusing on customer needs and outcomes.
● Self-motivated, responsible, and able to manage multiple priorities and complete multiple tasks in a tight timeframe.
● Critical and analytical thinking skills with a strong attention to detail
● Professional communication and approach: on-time and prepared for meetings, provide deliverable and status on-time, communicates issues and risks in a timely manner to manager
● Ability to lead requirements gathering and issue resolution within a team
● Proactive and accountable
● Ability to relate to all levels of management and employees
● Experience leading meetings and organizing work


Experience required:
● 7-10+ years experience implementing software
● Knowledge of software engineering principles and agile methodologies
● 3-5+ years experience working within the utilities industry
● Basic SQL skills
● Working knowledge of XML formats and File Transfer Processes (FTP)
● Basic to intermediate understanding of integration

Desired Qualifications:

● Experience with EVSE, demand response, or battery storage technology and software

Physical Requirements: 30%+ travel may be required